Best Practices to Help Your Employees Learn How To Use Your New POS Software Solution
Let’s face it. Installing a POS software solution at your dry cleaners offers numerous benefits. It increases efficiency, streamlines assembly, and boosts productivity. It also speeds inventory management, and improves accuracy throughout your entire operation. These are major benefits for your business that can take your company to the next level
But many employees hate change—especially when it comes to new technology. Over time, they get comfortable with the knowledge they possess, the skills they’ve mastered, and the nuances of their jobs. So, expect some push back from employees on the POS solution. But If they aren’t using your new software, you’ll have wasted your time and money.
The question is: How do you get employees to use the new software? The quickest and best way is with training. It encourages employees to learn new software and makes the transition as painless as possible. Making the transition will boost both customer service and brand loyalty, increasing profitability.
Below are seven best practices to help you with training workers on POS software solution quickly and seamlessly:
1. Learn the software yourself
Learn how to use the software yourself. It sets a good example for employees and tells them how critical it is to learn the new solution. Also, since the solution will drive your business, make your employees know at least the basics of using the software—even employees that don’t interact with customers. They might need to use it in an emergency.
2. Define clear learning objectives
Set definite, measurable learning objectives for your employees. Make them performance-based objectives and achievable. That gives employees a target to shoot for when training. But be careful when setting goals. If they’re too burdensome, they’ll turn employees off to the new software.
3. Use online training materials
Online training beats classroom training hands down. It’s cheaper than classroom training. It’s much more productive. And it’s more effective.
Online training often employs microlearning techniques, which break learning into small bits. That speeds the learning process and boosts retention.
4. Setup knowledge bases for employees
Employees seldom retain everything they learn. Setting up a knowledge base helps employees refresh their skills when they want to do it.
Employees can access them on demand to continue learning about the POS solution without needing external assistance. Doing so cuts down on the number of help calls employees make while working.
5. Gather feedback from employees
Feedback is critical in software training. It helps gauge employee acceptance of newly introduced software. It lets you make necessary improvements in your training effort. And it helps employees share the challenges and concerns about the new POS software.
So, make sure you create tools to measure the effectiveness of the learning program. They will give you a reading on what’s going on. Also, make the feedback mechanisms anonymous.
6. Provide continuous support
Keep training going on after you introduce the software. Employees may still be uncertain of using the software even after the initial training. Where possible, base training on roles and responsibilities.
Providing continuous training shores up any initial training the employee may have had already. It also positions you to make improvements based on queries, suggestions, views, and doubts that employees provide.
7. What’s in it for me?
If you want to drive usage, explain how the employee benefits from the learning the software. They need to feel like they’re part of the solution and that you’re meeting their needs.
That increases the likelihood that employees take learning the software seriously. You also need to make sure they understand why the software and the associated training are so critical to your business.
Include these seven best practices in any learning program you develop. They’ll enhance learning, limit questions while employees are working, and smooth the transition to your new POS software solution. That, in turn, will boost efficiency, productivity, and profitability at you dry cleaners.