The Enlite Experience Solutions That Increase Productivity

July 2021

Reviews like this one, from one of our customers, push us in the right direction.
This customer from Columbus, Ohio, who manages a 2-store operation says it perfectly:

“…Because we are confident that Enlite will address our issue, we can move on to the direct, more-valued added aspects of our business (customer support, sales and marketing, etc.)”

That is EXACTLY what we are here for, and we are glad we are accomplishing it. Making our customers’ lives easier, especially during these challenging times, is the goal. We take care of the technical, functional, practical aspects of your POS, while store owners and their teams take care of their most valuable pieces in all this equation: THEIR CUSTOMERS.

We invite you to read this quick and sweet review while reminding you: We are here to help you!

1) How has your experience with the Enlite POS Team been, when it comes to adapting the system to fit your needs?

The entire team at Enlite has been amazing to work with. I cannot think of one “issue” request (and I have had many) that they have not been able to solve…usually within 24 hours. This has allowed my team to be more productive: First, with the new or custom tool that Enlite has created and second, because we are confident that Enlite will address our issue, we can move on to the direct, more-valued added aspects of our business (customer support, sales and marketing, etc.).

2) Which of the Enlite POS features do you think benefits your business the most?

The ease of the customer “Walk-in” order processing. Everything is laid out to our unique shop’s specifications and the additional features (like discounts) are right there for the employee. This makes their job easier – which in turn makes them happier at work and reduces the potential for errors in the process.

3) What is your team’s favorite feature about Enlite?

I like all of the Reports that I can use. I obviously do not need them all but you can find answers to almost any financial/operational question you may have in one of the many reports. That information is critical in ensuring we are making the best decisions for the business.

4) Is there any Enlite feature you’re not yet using, but are excited about using in the future?

The Customer App. We had plans to roll it out and COVID put a temporary halt to those plans, because the reduction of customers to teach it to and the reduction of staff to learn and utilize it. We are going to do our best to re-engage those implementation plans this year.

5) How satisfied are you with the service offered by the Dark Team?

We couldn’t be happier with the Dark Team. They are friendly, knowledgeable and responsive. What else could you ask for in a business partner?! Our businesses would not be in the same place (or maybe even still operating) without them. Our sincere thanks!!

If you have any questions about the POS, our products and services, please feel free to contact us at [email protected] We’ll be more than happy to assist you.

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