Employees hate change. No two ways about it. The reason: Our brains are hard-wired to do the same thing over and over again and again—whether that activity is right for you or not. So, we resist change until we have no other option.
Change, however, is useful—especially if you’re running a dry-cleaning storefront. It can, for example, help you grow as a person. That’s never a bad thing. Below are some additional reasons why change is right for you:
- Pushes you out of your comfort zone
- Generates more experience
- Tells you exactly who you are
- Increases flexibility and adaptability
- Opens you up to saying YES more often
We could add more reasons to why change is right for you. But we think you get the idea. In the case of running a dry-cleaning business, change is often useful because it can take your storefront to another level and boost profitability dramatically.
Despite these advantages, owners and managers of dry cleaners often hesitate to make changes to their dry cleaners point of sale (POS) software. Dry cleaners will often go 15 or 20 years using the same software without changing it.
If that sounds like you, don’t be discouraged. Many owners and managers do the same thing. Some will even wait until the software is no longer working before doing anything about it. That’s often counter-productive, especially when it comes to customer service.
When Changing POS Software Makes Sense
Changing POS software makes sense when it’s hurting the company. Using an older POS software solution, for example, can slow customer service and undermines customer experience. That, in turn, can hurt customer loyalty, hamper productivity and shrinking profitability.
But how do you know when it’s time to change Your POS solution? Ask the six questions below. The answers will tell you if it’s time for a change or not:
Is the software having technical problems?
Older software often creates challenging technical problems. If you’re spending time and money resolving these technical glitches, it’s time for a change.
Is there a compelling reason to do it?
If making a change provides a tangible benefit for the company, like boosting customer service or increasing productivity, a different direction is in order.
Are customers complaining?
The last thing you need is to have customers complaining. If the software solution is impacting customer service or customer experience significantly, you can’t afford to keep using the platform.
Are employees complaining about the platform?
Employees complain about things. That’s nothing new. But if employee complaints about the software solution are coming fast and furious, consider a change.
Is it providing a competitive advantage?
If the software isn’t differentiating you from your competitors, it’s no longer an asset. Find a solution that does.
Do you have the resources to do it?
The key to upgrading software solutions like a POS platform is having the staff, time, money, and focus on doing it. If you do and you’ve got the right answers to the other questions, then it’s time to make a change.
The last question is the most critical of all.
If you don’t have the resources to make a change, however, it’s probably not in your best interest.
But replacing your legacy solution with one that’s easy to install and use, like Enlite’s, can offset the lack of resources.
Choosing a POS Software Solution
More dry cleaners are replacing their POS software with one of today’s solutions. Installing a POS software platform, like Enlite’s, simplifies and streamlines operations. It also frees you and your employees to other more important activities, like helping customers and increasing profitability.
The key to enjoying these benefits, however, is picking a POS solution that fits your specific needs. That means you want a solution that’s customizable, cost-effective, and cloud-based, which eliminates the need for you to upgrading by yourself. The software company does that for you.
Here are six must-have features to look for in a POS software solution:
- Powerful point of sale functionality
- Robust billing/invoicing capabilities
- Dynamic CRM features
- Mobile mobile capabilities
- Easy-to-use management functionality
- Online routing and delivery capabilities
This list isn’t intended to be exhaustive. But it’s a good start.
Installing a new POS solution with these capabilities can take your business to the next level.
Migrating to a New Dry-Cleaning Software
Purchasing a new software solution, however, is only half the battle.
The other half is implementing it. That activity can stress out you and your employees big time.
Below are ten additional tips that can help you implement a new software solution at your dry-cleaning storefront and reap the rewards new technology brings:
Express the Benefits of the New Software
One critical step in migrating to a new software platform is communicating the benefits of making the change.
If your employees aren’t clear on how the software benefits the company and themselves, they might not fully commit to the change.
Identify Early Adopters
Keep in mind also that adoption rates vary. Adoption depends on how open your employees are to new technology and a willingness to learn. If you can build momentum with any early adopters on staff, you’re chances of succeeding improve dramatically.
Name a champion
Similar to an early adopter, if you can find a champion on your staff, you can leverage his or her enthusiasm to build momentum for the change.
Champions need to know the software well and understand the learning needs of everyone.
Explain why you chose this solution
Make sure your staff knows why you chose this software and how it makes their jobs easier. Also, make sure your people know what the software is, how it works, and what it does.
Schedule training sessions
Use training events to train your staff on using the new software. You should also encourage dialogue, answer questions, and reinforce the solution’s benefits at these meetings.
Move critical content to the new software
This step increases adoption by moving important functions and contact to the new system. This will require employees to use your new tool to complete their responsibilities.
But be careful with this step. It could backfire on you and frustrate employees if you do make this move too soon.
Use rewards and gamification
The carrot and stick approach to teaching something doesn’t work for everybody—especially creative thinkers.
Rewards and gamification are other ways of encouraging behavior changes. A lot depends on your work culture and core philosophy.
Involve your IT person
If you have an IT person, get them involved in the adoption process. He or she can help you make sure your new software doesn’t have any security holes that could cause trouble.
Investigate the challenges
Find out what problems exist in every area of the business impacted by the software’s introduction. Are your employees getting everything they need from the solution? You can then make adjustments based on these needs.
Communicate with transparency
If employees think they’re being kept in the dark, they may resist the change. To maximize buy-in, try to make employees feel like they’re involved in the process. If you don’t, they may resist using the solution.
Develop an engagement strategy
Creating an engagement strategy after you’ve installed the software encourages adoption. Also, appoint a “super user” in each department. They can serve as “go to” people for questions or concerns.
You could have some “teething” issues as your staff migrates to a new way or working. Expect them and allow for them. Monitor how your team is using the software and the performance of the solution.
These tips will make migrating to a new POS solution easier and faster. Having migrated, you may want to revisit the entire existing business process if you’re adding a POS solution. You may see other opportunities to simplify and streamline the process, boosting customer service and customer experience.
Change is hard. But it’s a fact of life—, especially with dry cleaning businesses. So, if your old POS software solution is failing, it’s time for a change. But do your homework to find the right POS solution for your business—one that’s easy to use, customizable, and cloud-based.
In addition, you want an easy to use POS solution that includes the key features mentioned above and provides a good ROI. Then use the tips above to migrate to the software successfully. A new POS solution can help boost productivity and profitability, and take your business to the next level.