Providing superior customer service generates repeat business. But losing a customer’s clothes is hardly great customer service. It’s just about the worst service you can give a customer. Lose his or her clothing even once, and you’ll probably lose the customer for good. But investing in a POS software solution with garment tracking system can help you cut down on lost clothing dramatically. When combined with an efficient garment tagging system, this combination also cuts assembly times and eliminates human error.
More importantly, this approach boosts customer service. It also boosts productivity, efficiency, and profitability. If the POS solution includes the right marketing tools, it can even help you increase customer engagement.
Tracking Garments: The Challenge.
Tracking garments are among a dry cleaner’s biggest challenges. Garments go through many hands and processes while in your care. When tracked manually, it’s easy for you or your staff to lose track of them or mislabel them.
The problem with manual tracking is it’s haphazard. It also lacks order and accountability. So, it’s easy for you or your employees to confuse things or make mistakes. That’s bad news for you—especially if you charge customers a processing fee.
Paying for lost (or damaged) clothing far exceeds any processing fees you may charge customers. Plus, you’ll also have to deal with an angry customer. With the price of clothes on the rise, losing clothes is the last thing you want to do.
Eliminating Tracking Issues
But you can eliminate tracking issues with the right tools. Using a POS software solution with garment tracking system provides a systematic approach to tracking. With the right system, pinpoint tracking continues right up until you return garments customers.
Plus, you can determine a garment’s status on-demand. You can find out exactly where a piece of clothing is at a moment’s notice just by clicking on a key. You can even tell where the garment is physical.
Tracking Garments with a POS Solution
Tracking garments with a POS software solution are easy and straightforward. Below is the general process many dry cleaners go through to identify and track garments with a POS solution:
- Garment tagging — When the customer drops off clothing, you or an employee generate a barcoded tag that’s fixed to the garment. The tag includes a unique barcode number plus vital information like:
- Key customer details
- Delivery date and time
- Unique order sequence number
- Customer remarks
- Cleaning details
- Garment description
The tag also includes any special instructions for staff to address while processing the garment.
- Order processing — Using the clothing’s barcoding, you or your staff update the garment’s status through order’s processing. You or your staff also generate a delivery note that includes the garments current lot and its delivery date and time. Then, you send the clothing to the workshop for processing.
- Garment verification — Having received the garment at the workshop, its manager verifies the count, condition, and garment’s acceptance in the lot. He or she then update the system using the barcode.
- Collection center — After the manager or staff member verifies the garment’s processing details, he or she forwards for cleaning. After cleaning, the manager sends the clothing back to the collection center. Staff at the collection center update the garment’s status using the barcode once again.
- Pickup/Delivery — The garment is now ready to be picked up by or delivered to the customer. Before giving the garment to the customer, a staff member or the delivery driver scans the bar code one last time. That helps verify that the clothing you’re delivering is going to the right person. If there’s a problem, the barcode system activates a warning signal and rejects the order
As you can see, the clothing is tracked carefully and systematically while in your care. That almost guarantees customers get the right garment back.
Innovations in Garment Tracking
The latest innovation in garment tracking is the LED-Assisted Rapid Assembly (LARA) system. It’s ideal for busy dry-cleaning assembly operations. The term “assembly” refers to the identifying, tagging, ordering, and returning of garments.
When combined with a full-featured POS system, LARA minimizes human error, cuts assembly time significantly, and boosts productivity and efficiency. That, in turn, helps increases profitability by delivering exceptional customer service
LARA uses hangers with centrally-located, LED-colored lights. These lights, which indicate where you need to place the garments for processing, stay visible even when the hook holds clothing. The lights also tell you when an order is complete.
The hangers used in this process are made from lightweight, durable material and can withstand years of use. They’re also flexible, so you can adapt them to nearly any space or hold almost any type of garment.
Easy to Understand and Implement
LARA is easy to understand and implement. That makes it quicker and easier to train staff on how to use the system correctly and makes for a faster transition from manual operation. That also makes it faster and easier to bring new hires up to speed on the system when the first join, saving you time and money.
Today’s customers expect excellent customer service every time they visit you. And they won’t accept anything less. If you don’t provide it, they won’t hesitate to bolt. Losing a customer’s clothing is hardly the way to deliver epic customer service or deliver exceptional customer experiences.
But investing in a POS software solution with garment tracking takes customer service to the next level. Add in the right marketing tools and a mobile app for scheduling and managing deliveries, and you’ll have everything you need to create an exceptional customer experience—all while cutting costs and boosting profitability.