6 Ultimate Benefits of Customer Service Management
Are you focused on customer service management? It’s not uncommon for business owners to be overwhelmed and forget about your most important job – your clients.
Research shows that a 5% bump in customer retention boost profits from 25-95%, depending on the industry. Research also shows that it costs five to seven times more to acquire a new customer than retain one, and on average, loyal customers are worth up to ten times their original purchase.
Clearly, boosting customer retention makes economic sense.
But how do you do boost retention given today’s consumers? The most cost-effective way is to boost retention is to deliver epic customer service. Installing a customizable dry-cleaners POS computer system in your business, for example, helps pump up customer service while increasing productivity and efficiency.
More importantly, it lets you offer new services that meet consumers’ needs—services like routing and delivery, easy online payment options, and faster check out times. These are all things customers want—and expect—from today’s retail business. Give consumers what they want and demand and they’re less likely to bolt.
But increasing customer retention is only one the many benefits of providing better customer service management. Below are several more:
These are just some of the key benefits you get with better customer service management. It’s no wonder that more and more savvy companies are opting to boost customer service levels.
But enhancing customer service management using technology is only one half of boosting customer services. The other half is creating a customer-centric atmosphere throughout your business. Below are seven best practices that can help you do that:
These six best practices can help you boost customer service at your dry-cleaning business starting right now. Better customer service provides numerous benefits that you just can ignore, including reducing turnover, cutting training costs, and increasing customer retention, which leads to higher profits.
More importantly, better customer service management can differentiate you from your competitors. And that can keep you going through tough times when your competitors are folding up and going out of business.
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