Get the latest news regarding Enlite POS and Dark. New release, special events, and promotions will be listed here.

ENLITE PRODUCT UPDATES

Are you interested in what has recently been added to Enlite in order to enhance its capabilities and your experience as a user?

Here you’ll find the latest additions to the system. New features, settings, improvements and reports that will help make your life easier:

July 2021

Overview of what changed this month:

  1. General: Assembly Setting
  2. General: Invoice Split Setting
  3. General: Invoice Detail Setting
  4. New Features: Customer App and Portal
  5. New Features: Drivers App

General: Assembly Setting

We now have an option to set the limit of the records that we will display in the assembly history page. Please get in touch with Support if you want to change the limit.

Without the setting:

With the setting (Example is 5 records) :

General: Invoice Split Setting

This is a new setting where you can split the invoice by item barcode. You just have to go to the back office – store configuration – more – invoice split setting.

General: Invoice Detail Setting

This setting will display the prices of each modifier individually and it will be displayed in the invoice detailing screen and printouts.

Print outs:

Invoice

Customer Receipt

New Features: Customer App and Portal

  • Pickup notes

We now have an option to add a ticket notes field/s in the Schedule Pick-Up screen. If provided, it will replace the default Special Instructions field. The additional ticket notes fields are customizable.

Default Instruction Field:

Additional Ticket notes field/s:

  • Notice in the send message modal

We’ve added a notice in the send message modal so that the customer would know that they’ll be replied to over email or phone. The message is customizable, you just need to contact the support team if you want to change the default message.

  • Option to edit the Starch level and packing options, and include pricing

We have now an option to include pricing in starch level and packing options.

Starch level:

Packing Option:

  • Social media icons in the home screen

We’ve added the social media icons in the home screen under the contact button. You can add facebook, instagram, twitter and linkedin. Please contact our support team if you want to activate this.

New Features: Drivers App

  • Auto-Select Regular Customers will also include their invoices

The invoices will now be selected when the auto-select regular customers filter is enabled.

  • Grouping by Company

Grouping by Company will now display the company name.

June 2021

Overview of what changed this month:

New Features: Customer App and Portal

  • A modal to pay for the order

– There is already an option to show a modal to pay for an order right after submitting a pick up request. This is enabled with a setting and applied only when using V4 or V5.

Customer App:

Customer Portal:

  • Items in Version 3

– We have a new setting to prevent the customers from submitting an order with 0 items in v3. The default will be 1 item.

  • Feature to rate the app

– A popping modal will show up after the second pickup request. If the user cancels it will show up again 15 days later.

 

  • Order details label

– We now have an option to change the “CREATED ON” label in order details to “PICK DATE”. Please get in touch with Support if you want to activate this.

Created On:

Pick Date:

– We now have an option to use two lines for the item name in the menu display. This is enabled with a setting.

Customer App:

Customer Portal:

– The Terms of Service and Privacy Policy links can now be seen within the app. Before, they were opening in the browser.

  • Racked Invoices in the home screen

– For those stores who don’t run routes, customers can now see the racked invoices in the home screen instead of the “All Orders” button. By default, the text will show “Ready for Pickup”. We can also change the label. This is enabled with a setting.

Map feature

– We can now add a Map feature so your customers can select their location and it will update the address. Please get in touch with Support if you want to activate this.

New Features: Driver’s App

  • Group Filters

– You can now group customers under Company. All customers under the same Company will be under one stop.

Highlight stop when any of the invoices is selected

– A light blue color with the number of invoices selected will now show up if NOT ALL invoices belonging to the customer are selected. A darker blue color shows if they are all selected.

 

May 2021

Overview of what changed this month:

General: Tracker Settings

– Store owners have now an option to delete the attributes.

General: Billing Settings

– We have a new setting where a different logo can show on the billing statement. (Not the logo that prints on the customer receipt or payment receipt)

Billing Statement:

Customer Receipt:

General: Pick & Pay Settings

– We now have an option to disable the discount option at pick and pay. Once the setting is added, the discount button will be grayed out.

General: Billing Amount Limit

– Once you set the account limit in the billing information section, you will now see a warning that says “customer account limit reached” while detailing the invoice. The amount will be based on the OPEN orders showing in pick and pay.

Customer Walk-in (Billing Information)

In detailing screen

Reports: Customer Notes & Warnings

– We have a new report called Customer Notes and Warnings.

New Features: Customer App and Portal

  • Links in Login and Home page

– We can now add buttons linked to your website or to pictures with information

***Only available in the Login page for branded apps***

  • Terms of Service and Privacy Policy

– We added Dark’s Terms Of Service and Privacy Policy. They can be changed to the customer’s own links, or hidden.

***Can be only hidden or changed in the Login page in Branded apps***

  • Snippet in Profile Page of the Registration

– You can now add a description in the Profile section. All snippets are now just plain (white background, black text). Before, they had the app color.

 

  • Ability to Delete Account

– Customers can now delete their account in the User Profile.

If they have any open or unpaid orders, they will be prompted to contact the store.

New Features: Driver’s App

  • Ability to Edit Coordinates with Google Maps

– You can now select the customer’s precise location by hitting “Edit Coordinates” in the User Profile.

 

  • Stop Colors

– You can now categorize the stops of your routes by colors. In order to change or add the colors, you must  go to the User Profile, Edit it, and type the color in, in the Stop Color field.

More Info here: https://help.darkpos.com/a/solutions/articles/31000159915?lang=en

  • Ability to scan Name Tags

– We can now scan customer tags, and it will select all the customer’s invoices.

April 2021

Overview of what changed this month:

  1. Timecard Settings
  2. Tracker Settings
  3. Garment Report: Garment Tracker by Due Date
  4. Customer Routes
  5. New Features: Customer App and Portal
  6. New Features: Driver’s App

General: Timecard Settings

– We have a new setting that can enable the note in the timecard section. This can be mandatory or not.

Mandatory Notes: You are required to enter a note before you can clock out.

Show Notes: You can clock out even without adding any notes.

General: Tracker Settings

– We have a new setting where after hitting “FINISH” in the tracker section, it will send you back to the main menu instead of sending you back to the tracker attributes menu. In this way, the next employee will be forced to enter their PIN.

Main Menu:

Garment Report: Garment Tracker by Due Date

– This is a new report where you can see the garment tracker by the due date. You can filter it by store, route and tracker item.

Customer Routes

– We can now add a stop color in the customer walk-in section (route modal). This is to categorize the stops within a route by color.

You can add the stop color in the route modal in customer walk-in.

You can see the color in mobile orders and Route Section.

Mobile Orders:

Routes Section:

New Features: Customer App and Portal

  • Terms of Service and Privacy Policy

– This is a new feature where customers will be forced to agree to the Terms of Service and Privacy Policy when signing up. It will be also available in the User Profile and in the registration.

In the login screen, the Terms of Service and Privacy Policy will be the ones listed in Dark’s website by default. Stores using Enlite Mobile can only change the link of the Terms of Service and Privacy Policy showing in the registration and the user profile.

They will show up in these three screens:

Login Page:

Registration:

User Profile:

  • Company Field

– We incorporated a new field in the registration and User Profile for the customer to enter their Company name. This field is optional for the user. It’s not mandatory.

  • Order Confirmation Message

-When a new order is created, the app will show a confirmation message in the middle of the home screen, that won’t disappear until the user hits “Ok”, or hits another part of the screen.

  • Discounts added to Promos Page

– The percentage discount is now available in the promos page. The customers will be able to see them only, not apply them.

  • Promos Notice

– We now have an option to display a notice on top of the promos.

  • Warning when disabling the notifications

– Customers’ email and SMS notification are enabled by default. If they disable any of those, we can place a warning. The warning text can be customized.

New Features: Driver’s App

  • Repeat and Group Icon

– All regular customers will be marked with the “repeat” icon, while master accounts will be marked with a “group” icon.

Repeat Icon:

Group Icon: Please note that the group icon will show only when the “group by child account” is enabled in the setting.

  • Add one time stops and sort the stops

– In the invoice selection screen, you can add a one time stop and sort the stops.

Add one time stop:

Sort the stops:

March 2021

General: Notification Setting

– We now have a setting to send the welcome email right after the customer is created in the POS.

Reports: Store and Employees – Employee Activity Log

– We have a new report for employees to show the activity during the period/day.

General: Rack Update

– We can now view the past due orders that are not racked in the invoices not racked summary.

New Setting: Walkin – Customer Routes

– We have a new setting that can enable the one time route option in customer walkin.

Reports: Routes – Mobile Invoices By Customer By Route

– We’ve created a new report to show the mobile invoices. You can filter it by customer and by mobile status.

General: Mobile Orders

– We can now see the employee who created the orders in the mobile orders section

 

New Setting: Rack Email Notification

– We can now overwrite the email subject in rack email notification.

With the setting

Without the setting

February 2021

General: Walk-in Setting

– The new walk-in setting will check and prevent DUPLICATE emails in the customer info.

General: Billing and Pick & Pay Setting

– Our development team created a new setting where the payment receipt will be emailed right after the payment in pick & pay or in the billing section.

General: Billing Setting

– We now have an option to hide the STORE NAME and STORE ADDRESS on billing statement.

with the setting:

without the setting

New Setting: Print Setting

– We have a new setting to print the customer membership points on customer receipt, quick tickets and invoices.

Customer Receipts

Invoice

Quick Ticket

Reports:  Sales – Sales by Drop by Item (Garment Summary)

– We can now filter the sales by drop by item report by item types and item categories.

Reports:  Sales – Sales by Drop – by Customer – Summary

– We can now filter this report by customer

New Setting: Walk-in – Customer ID

– When we create a new user, the customer number of the user will be automatically generated.

– You can also search the customer using the customer ID in walk in and pick & pay with the “@” sign before the number. e.q @125856

New Setting: Print Setting

– The “CUSTOMER ID” can now print on Customer Receipt, Quick Ticket, Invoice, Billing Receipt and Invoice Tag.

You can add the Customer ID in customer walk-in.

For the printouts:

Customer Receipt

 

Quick Ticket

Tags

Invoice

 

 

Jan 28th, 2021

New Setting: Print Setting

– We now have a setting to print logos on invoices.

General: Phone label to Mobile Phone label

– We’ve changed the phone label to Mobile Phone label.

Customer walk-in


Reports

Notifications

General: Cashier Update

– You will now see the payment sub type in cashier under transaction details.

New Setting: Walk-in – Show Total Balance

– We now have a setting to show the Total Due of the customer on the walk-in screen.

With the setting

Without the setting

New Setting: Print setting

– We have a setting to show the CURRENT OPEN BALANCE in customer receipt. This is not applicable in master accounts. Please check the example below.

With the setting:

WITHOUT the setting:

New Setting: SMS Rack Notification

– We now have a setting to customize rack SMS notifications.

The default SMS notification being sent is “Your clothes are ready! Invoice:231-1. (Name of the store)”

General: Employee Duplicate PIN

– Our development team updated the system where you CANNOT have the same employee PIN. This is to avoid problems in the cashier session.

This is the error message you will get when you try to enter a PIN that is already used by another employee.

Reports: Customer – Customer w/o Tickets

– We have a new report that will show customers with NO VISIT, meaning no ticket created or picked up/delivered in X amount of time.

Customer – Customer w/o Tickets

Reports: Payments – Payments by Sub Type Summary

– We added a report called Payments by sub type summary

Reports: Customers – New Customers (Mobile or Portal)

– We have a new report that will show all customers who registered in the app or in the portal. It will also show the date when they registered.

General: Void Ticket

– For tickets that have been voided, you can now clearly see because the word “VOID” is shown on the invoice.

Reports:  Tickets – All Ticket List (Route Only)

– We added a new report called “All Tickets List – Routes Only”.

New Setting: Issue Store Credit

– We now have a setting to hide the “ISSUE STORE CREDIT” by role. For example, if you don’t like your employee to access the issue store credit button, please let us know so we can enable the setting.

New Setting: Required log after changing the invoice

– The user will be required to save a log with a reason for the change on the invoice.

New Feature: Gift Card

– Gift Card Feature is now available. Please read all the details here: Gift Cards 

Reports: Routes – Routes Open Invoices by Drop

– You can now filter the customer and route in this report.

Reports: Invoices – Invoices Pending Pickup

– We added the customer filter, due and totals in this report.

Customer filter

Due and Total

Reports: Cashier Periods – Cashier Period w/ Customers

We’ve added the customer name, billing and routes in the cashier period report – cashier period w/ customers.

Reports: Sales – Sales by Drop by Station and Employee

We have a new report in sales called “Sales by Drop by Station and Employee”. You can filter the report by employee.

Employee Filter

Sales By Drop by Station and Employee

Reports: Payment – All Audit Logs

We created a new report in payment called “All Audit Logs”. This report will show the information of the payment that was processed thru pick and pay or billing. It will also show the details if the payment was successfully processed or not.

New Setting: Auto Split Button in the Manual Modal

We have a new setting to show the Auto-Split button in the manual modal. The system will organize the invoices.

New Setting: 12-hr format in timecard

We can now support a 12-hour format in Timecard.

Reports: Invoices 

We added the following report under INVOICES.

A.  Invoices not Racked Routes Only

B. Invoices Pending Pickup Routes Only

C. Invoices On Rack Routes Only

D. Invoices Pending Pickup

Reports: Payments – Payment by Type Void & Lost

You can now see in reports the voided and lost invoices. This is under Payments – Payment by type Void & Lost

New Setting: Racking Email 

We now have a setting to overwrite the racking email.

New Setting: Redirect After Print

– Our development team created a setting to redirect you to either in customer, walk-in or menu screen after printing the receipt in pick and pay. Below is the example of page that you will see after you print if the setting is enabled. You only need to select ONE of the following.

A. Customer

B. Walk-in

C. MENU

D. FALSE (NO DIRECT) – It will stay in pick and pay screen after you click print receipt.

General: Ticket Manager Back Button

– We created a new button in the ticket manager called “ALL TICKETS”. This will help us check the other tickets under the same customer without typing in the name of the customer in the search field.

General: Mobile Orders

 We added the boxes for ticket and invoice notes so we can edit them from here;

New Setting: Rounding Issue – Billing and Invoices

– If the setting is enabled, it will not apply rounding during the calculation of the tax.

Reports: Invoices – Garment in Store

– The report “GARMENT IN STORE” under invoices has now the tracker filter, due and total due

Tracker Filter

Garment In Store

General: Ticket Manager Improvement

–  You will now see the following in the ticket manager (invoice details).

Void At, Voided By, Lost At and Lost by

General: Mobile Orders

– We can now filter by mobile status.

New Setting: Print Setting to hide Due Date and Drop Date from Quick Tickets

– We now have a setting to hide the DUE DATE and DROP DATE from quick tickets. Before the update, this setting is only hiding the dates from the customer receipt.

WITHOUT the setting

WITH the setting

Reports: Invoices

– We’ve added the mobile phone number on the following report under INVOICES:

a. Invoices On Rack

b. Invoices On Rack – Routes Only

c. Invoices On Rack – Without Route

Reports: Invoice – Invoices Per Hour

– We have a new report under INVOICES called INVOICES PER HOUR

 

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NEWS & EVENTS JANUARY 2021

Enlite Mobile’s New Look is Here!

We are very excited to announce you that, in January we will be launching to the app stores a new update of your customer’s app and web portal. Amongst some new features and fixes, it includes a new design for a clear interface and a modern look. It will also allow us to offer you a better customization of the look and feel, adapted to your branding.

Get ALL the details from our Knowledge Base article, here.

DARK POS Accepted Into The Startup Accelerator Founder Friendly Labs

When Dark POS was founded in December 2016, we were fortunate to be accepted into the inaugural class of the Stripe Atlas startup accelerator program.

Now, four years later, we are excited to announce our acceptance into a leading Silicon Valley technology startup accelerator Founder Friendly Labs, backed by a community of experienced tech industry professionals which include veterans from Google, Apple and Facebook. Our acceptance into this program not only reaffirms our commitment to build the best software, but will help accelerate our efforts to bring you new features, new products and new experiences in 2021! Thank you for sharing this journey with us!

Join the Newly Launched Dark Webinars in 2021

In 2021, we will be launching our new Dark Webinars, an online event where you will discover everything about Enlite POS. From the biggest features to the smallest tricks that will help you get your business to the next level.

Expect the initiation for our next Webinar soon!

 

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THE ENLITE EXPERIENCE: CUSTOMIZATION IS KEY

Welcome to The Enlite Experience, the most recent addition to the Enlite Blog!

The Enlite Experience will present real-life conversations, where customers will share their experiences with the system and its products, the service they receive, and the teams they interact with on a regular basis.

Please join us as we discuss all things Enlite with a variety of customers that specialize in different areas of the Dry Cleaning and Laundry Service business.

For the first edition, we sat with a business owner with a multi-store operation of more than 15 stores, that focuses more on alterations and repairs but has also included dry cleaning and laundry to its list of offered services.

Here is what he had to share:

Enlite: Describe your experience with Enlite and your thoughts as to customizing the software to fit your business’ needs? 

Customer: Overall, our experience with DARK has been extremely positive. The Enlite team is willing to adapt to our business operations and continues to learn about [our business].

E: Which customized features would you say benefits your business the most?

C: For  [our business], the modifiers are the most beneficial feature Enlite has to offer. Basically, our entire pricelist lives within modifiers. The pricelist for  [our business] contains over 1200 different types of unique alterations that our company offers, and because of the ability to search, adding the specific alteration has become much easier compared to a menu-based Point of Sale.

E: For a large Multi-store operation like yours, what is your Team’s favorite feature about Enlite?

C: With 13 Alterations locations, in addition to 5 Dry Cleaners with 2 delivery routes, keeping track of money is mandatory. Because Enlite integrates withTSYS seamlessly, we have eliminated all credit card issues. In the past, manual credit card transactions were always subject to error simply because of the human element. Since DARK has integrated with our credit card units, our company rarely experiences incorrect card transactions.

E: Your Pick up and Delivery process requires printout customization for your Customer receipts and Invoices. How does it make things easier for your customers and your team?

C: With Enlite’s delivery feature, [our business] has taken advantage of the one-time customer feature to offer a delivery service to our tailoring population. With this, having visual indicators in all ticketing aspects was a must for our company to achieve our goal. In turn, customers can also visually see on their receipt that the order is going to be delivered through the printed truck. Simple receipt customization has allowed [our business] to offer a new layer of business.

Image added for reference

E: Describe the impact that the Dark Team has had on making things easier for you and your team.

C: As our company continues to learn about the necessary features in a Point of Sale, DARK and the team continues to learn about [us]. The individuals that help our company on a weekly basis have learned our needs , and are becoming part of [our] team. The team at DARK wants to learn and understand our company, which in turn makes it easier for not only [our business], but DARK as well.

Customization really is key when it comes to keeping our customers happy! There is not one operation that is exactly the same as the other and with that in mind, understanding our customer needs is crucial to their success. Adapting the system to each of their processes, thanks to the use of different settings and tricks is one of our superpowers.

Do you need help adjusting the system to better fit your needs? Contact [email protected] and one of our Support agents will happily assist you.

Enlite is an amazing Dry Cleaning and Laundry cloud service that features Point of Sale integration, Routes & Delivery, Garment Tracking and much more.

Are you curious about what Enlite can do for your business? send a message to [email protected] One of our Sales representatives will get back to you to schedule a demo and answer any questions you have.

 

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6 REASONS ENLITE MOBILE APPS WILL TAKE YOUR BUSINESS TO THE NEXT LEVEL

In these challenging times, surfing the wave of digital innovation is the key to surviving, staying ahead of the competition, and making a profit.  Keeping your  business accessible to your customers in this era of social distancing can make the biggest difference in your business’s pickup and delivery operations.

In this article you will find six reasons why you should include Enlite Mobile Apps in your service offering.  We will also throw in some quick tips on how to optimize your operations with Enlite Mobile Apps too.

1. Comfort and Safety:

These two words are critical to success for every business in the current pandemic. When customers are being encouraged to stay home and avoid visiting public places, our mobile apps will take your business to them with reliable and easy to use digital solutions.

With our Customers App and Web Portal solutions, your customers will be able to:

  • Pay for their orders online quickly and easily.
  • Schedule pickups in just a few taps.
  • See the details of their orders and receive invoices.
  • Update their customer profile and preferences
  • Communicate with the store from the comfort and safety of their home.

2. Trust and Transparency:

Businesses build long-lasting relationships with customers through reliability, good service and honesty.

By using the Enlite Mobile Apps and the Web Portal, customers will be able to see the details of each order, its garments, how much is due, payment status and more.

Build Trust: Communicate a customer’s garments at all times: from the moment a pick-up is requested to the moment their garments are delivered to their doorstep.

Show Transparency: When it comes to payments, you can assure your customers that their information will be safe. Enlite Mobile Apps use internationally certified payment integrations combined with high security standards when it comes to your data.

3. Efficiency in your Operations:

Are you worried about wasting time and resources picking up customer calls, arranging routes, organizing invoices, and getting on the road?  Time is one of your most valuable assets.

That’s why Enlite’s Drivers App will make your life easier! Most of the process is automated, greatly reducing the chance for embarrassing or disastrous human errors. Your customers will not need to call you every time to ask for a pick-up or to request the status of each step, because they will have it all at their fingertips in the app.

Your driver will be able to follow and complete every step in the most efficient way. By customizing the filters and settings the app offers, you and your drivers can optimize it to best suit your business:

  • Automatically add booked pick-ups or regularly visited customers to your routes
  • Filter out stops without open or unpaid invoices/orders.
  • Optimize the order of your stops.
  • Send automated notifications to customers at each leg of your route.
  • Track drivers’ break times.
  • Receive full stop-by-stop reports after each completed route.

These are only a few of the features and functions that Enlite Mobile Apps has to offer.

The Enlite Drivers App is a powerful tool  with the options and controls to help you optimize your operations. When talking about efficiency of operations, there is more to it than just the Driver’s App.  We can help throughout the entire mobile orders lifecycle to save you time and resources.

Fun fact: In the Point of Sale App for example, there’s an entire section dedicated to Mobile Orders integrated into the Enlite ecosystem. To learn more about the Mobile Order Lifecycle, please click here.

4. Locations & Routes:

When thinking about growing your business, it is important to take into consideration the location of your customers.

When configuring Enlite Mobile, you can determine the route based on the zip code setup. The App can then automatically assign your customers to the appropriate routes according to their location. You can also automatically decline customers living outside your supported areas, or give them a special treatment.

For improved accountability and management purposes, you can pull up reports on your routes to learn about your customers’ activity. You can also send them batch promotional and informative notifications by segment.

5. Cash Flow Management: 

With the Customer App, paying has never been easier for your customers. They only have to enter their credit or debit card information and then charge their preferred payment method every time an order is processed. Our latest feature allows customers to pay or prepay for each order individually with Google Pay and Apple Pay from within the Customer App. You can always track the sales for each customer in their profile or track sales from each store in the reports and merchant portal.

6. Return on Investment:

Improve your RoI through better service offerings and optimizing business operations via Enlite Mobile Apps. Through rock solid processes and accountability, you can increase your sales flow and grow into a larger market.

Our apps are very flexible and can be configured to optimize your business and market growth. For the Customer App, you can use our robust default Enlite Mobile app, or request the customization of your own branded app, with your name and colors in it.

To sum it up, Enlite Mobile Apps offers a whole business concept that brings you closer to your customers in these challenging times. Using Enlite Mobile Apps can make a real difference in terms of productivity and generated value. Combined with an effective advertising and marketing outreach, you can reach out to more customers, improve customer retention, and keep the lights on.

Have questions or want to join us?  Contact us and we can get you started with a demonstration.

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Dry Cleaner and Laundry Shows in 2020

Each year there are dozens of shows for the dry cleaning and laundry industry.

No matter if the event is big or small, there is an opportunity for every cleaner to learn something new and meet new people (and catch up with old friends).

Some shows are specialized for specific industries while others have something for everyone.

There are shows throughout the United States and around the world that you should consider attending.

Below you will find an interactive map of the different shows throughout North America.

(If you know of an event that we did not list, please click here and we will work to add it.)

Would you like to add an event to the list?

Provide us with details below and we will work to add the event to our list.

  • Provide details about the event like date, location, website, etc.
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